Shipping & Tax Policies

Orders are processed Monday-Friday 9:00 AM to 5:30 PM Pacific Time. Most in-stock orders are shipped within 1 business day of when the order is received (no Saturday delivery). Orders with several pieces may not always arrive in one package. Arrival time may vary by location, however, please allow up to seven to ten business days. All orders within the Continental United States are shipped via UPS Ground. Please Note: We do not ship to PO Boxes.

California sales tax will be added to orders sent to California addresses.

Order Information

We can be reached via E-mail:sales@bridgepadrf.com or use our Contact Form to ask a question or send us a message. Questions via E-mail are usually answered within 1 business day. Call Toll-Free 650.520.6210 (Monday-Friday 9:00 AM to 5:30 PM Pacific Time) for any questions or technical support.

Payment

BridgePad™ Company accepts Visa, MasterCard, and American Express. You may also pay by PO or money order, Email: sales@bridgepadrf.com , or call sales at 650.520.6210 for details.

Return Policy

If you would like to return an item, send the items back to us within 30 days for a product refund, as long as the product is in its original packaging, accompanied with original invoice and a RMA #. All returned orders are subject to the shipping cost with no restocking fee. BridgePad™ Company cannot be held responsible for damages caused to items improperly packaged by customers. Return credit will be issued in the original form of payment. All returns MUST first obtain a return merchandise authorization number (RMA). You can get a RMA by contacting us at 650.520.6210 during our normal office hours or email us at sales@bridgepadrf.com. Orders cancelled before items are shipped will receive full credit.

Damaged Items

If there are any damaged items or parts when you receive your order, please contact us as soon as possible so the issue can be resolved. We will ship you replacement parts and or items at no additional cost.